Head of Operations & Innovation, Liberty Mutual Canada
Janette McGrath is an experienced and passionate change leader with over 20 years of experience in P&C Insurance, Operations & Innovation, and IT Consulting. Janette has a reputation for driving results to transform businesses, with a focus on the customer and continuous process improvement.
Janette joined Liberty Mutual Canada in 2019 as Head of Operations and Innovation, Commercial Insurance, to lead a team of operations and project and process professionals. In this role, Janette regularly collaborates with her counterparts in other business units, as well as key functional partners within Liberty Mutual Canada to appropriately coordinate overall company operational needs and develop innovative solutions on the Liberty Mutual Canada ‘Operational Excellence Committee.’
Robot Process Automation (RPA) at Liberty Mutual Canada
In 2018, Liberty Mutual Canada pioneered Liberty Mutual’s first-ever RPA project initiative. This technology streamlined the premium booking process for auto renewals, saving time in operations by executing the task in 10 minutes instead of a manual process of two hours.
Based on the success of the original pilot, Janette helped expand the application of this technology in Canada by partnering with the US Robotics team within Liberty Mutual. This functionality has now been expanded to include additional use cases in auto new business and endorsements, with additional products teed up across Liberty Mutual Canada for additional automation and time savings opportunities.